Returns Information
Returns Information
We want you to love your Windsor & Mane goodies! If something isn't quite the perfect fit, you can return items within 30 days of purchase.
To return an item, please follow these steps:
- Place the item in its original packaging, if available.
- Include your packing slip along with a brief note explaining your reason for return.
- Use the return address provided on your packing slip.
Please note: your order number is essential for processing returns. Ensure that you include the packing slip with your return package to avoid any delays.
Consider using tracked postage for peace of mind - we're not responsible for lost returns.
For a smooth return, the item should be in the same condition you received it; unused, with tags attached, and ideally in the original packaging. We understand you might want to try on the item first to ensure the perfect fit. If that's the case, we recommend doing so indoors, in a clean and fur-free environment to keep everything fresh. This will help ensure a quick and hassle-free return process.
While we don't offer exchanges at this time, you can return any unwanted items for a refund and place a new order for the size or colour you need.
Return Processing
We aim to process all returns within 5 business days of receipt. Your refund, excluding original shipping costs, will be issued to your original payment method within 10 business days of processing.
You'll cover the return postage cost unless your item arrives damaged or faulty, as mentioned above. For returns from outside the UK, you are responsible for all associated return shipping fees and customs charges.
We hope this makes returning a breeze! If you have any questions, please don't hesitate to contact us.