Delivery Information

We're excited to get your new dog walking bag to you as soon as possible! Based in the UK, we typically dispatch orders within 1-3 business days via Royal Mail tracked services. Orders placed after 13:00 will be processed the following business day (Friday after 13:00 will be processed on Monday, except bank holidays).

Mainland UK Delivery Options
  • Standard £3.99: Arrives 2-4 working days after dispatch. Free on orders over £30!
  • Express £4.99: Arrives 1-3 working days after dispatch.
  • Next Day £12.99: Guaranteed next day delivery by 1pm (orders placed before 11am, Monday to Thursday).

For remote locations (e.g. Scottish Highlands, Northern Ireland, Jersey, Guernsey), please add one extra working day to the scheduled delivery times listed above.

Europe and International Delivery
We offer a variety of tracked international delivery options to get our products to you wherever you are in the world. Estimated delivery times and costs will vary depending on your location.

  • Europe £14.99: Arrives 2-11 working days after dispatch.
  • Worldwide £23.99: Arrives 3-17 working days after dispatch.


European Countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Worldwide Countries
United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States.


Please Note
We are not responsible for any local customs or sales taxes that may be applied upon arrival.

Double-check your address - we can't be held responsible for incorrect deliveries due to inaccurate customer addresses. Please ensure everything is complete and spelled correctly.

We try our best to fulfil orders quickly, so changes after an order has been placed is not possible.

You'll receive a tracking number via email once your order is dispatched.


Delivery Delays or Lost Parcels
We understand delays can be frustrating! Although Royal Mail aims for the listed timeframes, unexpected issues can arise. If your order hasn't arrived within 7 working days of the expected delivery date, please get in touch.

While Royal Mail usually provides proof of delivery with a signature, photo or tracking number, in rare cases, parcels can still go missing. If this happens to your order, please contact us immediately and we'll do everything we can to help you locate it.

Faulty Items
While we take pride in careful packaging, unforeseen circumstances can happen. If your parcel arrives damaged or received the wrong item, please contact us for assistance. We'll require photographic evidence to facilitate a swift resolution.

You will be required to pay return postage for an item unless it arrives damaged or faulty, as mentioned above.